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The reason this is happening is because these applications use a newer login service that requires organizations to update their SSO settings.

Go to your email and click the link to access the Customer Success Hub.įor several brands, there is an issue where logging in with your organization ID produces an error message on your organization’s SSO portal.

This will also ensure that users have access to other third party authentication services, including that of Qualtrics Community, XM Basecamp, the XM mobile app, and the offline app.

We highly recommend that your organization updates its SSO configuration via your IT department to allow users to follow the standard Customer Success Hub SSO login process. Qtip: This means your organization is currently using an older SSO configuration that is not compatible with 2-way authentication.